FAQs

Order processing

We pack orders as quickly as we can, our usual processing time ranges between 1-4 weeks for regular orders and 5-8 weeks for pre orders. Please keep in mind The Wonder Witch Emporium is a one-woman-owned business! We appreciate your patience and support so much and guarantee to be as transparent as possible about any updates or delays ♡  - Jamila Xx

Shipping

Orders shipping to an International destination will ship with either DHL or Regular postal mail from our location in Abu Dhabi, UAE

We’ve worked hard to ensure we are able to provide the best shipping options possible, you can find more details on them below 

GPSR - unfortunately due to the GPSR changes we are unable to continue shipping to the EU & Northern Ireland from Dec 12th 2024 onwards. We hope this is not permanent and we can ship to the EU again soon, updates about this will be announced on our social media <3 

Regular Mail

Regular Tracked mail is between $7-$15 USD worldwide and transit time ranges between 10-35 business days. Please note this is uninsured postal mail and is not in our control once it has been mailed out, The Wonder Witch Emporium cannot be held responsible for any delays, damage or lost packages. If you have any issues with your shipment please feel free to email us and we'll do our best to assist you in whatever was we can! 

Express shipping

Express tracked shipping via DHL is a secondary option if you prefer quick shipping & door to door delivery. Details on rates are provided in the chart below and the transit time ranges between 3-7 business days worldwide.

We‘ve done our best to provide the most affordable & reliable solutions for shipping and can promise reductions in the rates associated with your order value!

Express shipping rates (in USD)

Region

Under $29

Over $30

Over $55

Over $100

North & South America: USA, Canada, Brazil, Argentina, Mexico 

$22

$19

$16

$14

British Isles : United Kingdom

$24-$25

$20

$18

$15

East and South Asia: Bangladesh, India, Pakistan, Nepal, Sri Lanka, Hong Kong, Indonesia, Japan, the Philippines, Taiwan, Thailand, Vietnam, Malaysia, Singapore, Bhutan, China, Macau SAR China, South Korea

$24

$20

$19

$15

Australia & New Zealand

$25

$20

$18

$15

Middle East: Bahrain, Saudi Arabia, Kuwait, Qatar, Oman, Egypt, Lebanon, Jordan

$19

$16

$16

$13

Domestic (within UAE)

$12

$10

$7

$5

Everywhere else

$35

$28

$25

$22

 *this shipping option can be applied to any order based on your preference 

 

Customs

The Wonder Witch Emporium is not liable for any customs and/or taxes applied to your order during or after shipping, all fees charged after the order is placed are the customers responsibility and are not in our control.

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Lost or damaged products

If you haven’t received your order 45 days after the shipment date, you can contact us at thewonderwitchemporium@gmail.com with your order number, a refund or replacement can then be arranged once we’ve reviewed your case.
Please note if a customer has entered in an incorrect shipping address and the parcel is declared as lost, we are unable to refund your order or shipping costs. 

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Return policy

Currently we do not offer returns on any products

 

Can I combine orders?

Certain items may be legible for combined shipping if the orders have been placed separately, you can contact us at thewonderwitchemporium@gmail.com with your orders numbers to inquire whether your orders are applicable.
If so, a refund for the extra shipping cost will be issued.
 

 

Have more Questions? Contact us here!

Please allow us between 2-4 working days to reply to your email

Thank you for your patience!